Service

Our highly qualified sales team competently deals with customer inquiries and offers the required technical support. It is the first point of contact for customer inquiries of any kind and works closely with the specialized technical departments.

Our Project Managers are professionals in the planning and realization of modernizations and modifications. They work hand in hand with our customers in order to guarantee the smooth running of projects in accordance with the schedule while observing highest quality standards.

In addition to that, our Field Service is specialized in installing our industrial furnaces and equipment on site, commissioning and maintaining it and repairing it when necessary. They are supported by the Service Desk team which not only offers technical support but also plans and coordinates service delegations.

The Spare Parts Team takes care of the procurement and shipment of spare parts and of the repair of our industrial furnaces and equipment and makes sure that our customers always have the required components at their disposal in order to keep their plants in immaculate condition and to guarantee a trouble-free production.

The entire Service Team has built a reputation for excellent customer service and is proud of supporting customers all over the world. We continue our long tradition in industrial furnace building and equipment manufacture and offer our customers innovative solutions to meet their requirements. We at OTTO JUNKER are convinced that our experience and hard work help our customers to reach their production targets using the most reliable state-of-the-art furnace plants in the world.